**Working Days- Our shipping department, as well as most delivery companies operate Monday through Friday. Weekends and holidays are NOT counted as working days.
2 Day and 3 Day orders MUST be placed by 3:00 PM Eastern time Monday through Friday. Every effort is made to process 2 Day and 3 Day orders the same day, however we cannot guarantee same day processing.
International Shipping
Customs declarations will indicate the full value of the order in US$. International customers are responsible for paying all duties, customs charges or tariffs on the products when the package arrives in their country.
International customers must contact us directly. Due to the nature of the video business, all international orders are handled on a case by case basis. This is required due to the sometimes complicated issue of video and footage rights. Not all videos can be shipped to all countries. Also, delivery costs can vary dramatically from country to country, and will be calculated on a case by case basis as well. For more information on International orders, including compatibility issues see the International Information section
| Policies |
We strive to make sure all items are ready to ship, but occasionally some items are out of stock. Generally, we will ship the available items immediately, with your backordered item(s) shipped ASAP. Regardless of how many separate shipments are required to fulfill your order, your shipping costs will remain the same. You will never be charged more for multiple shipments. When you pay with a credit card, backordered items are not charged until they are shipped. In the very rare instance an item will be on backorder for more than thirty days, we will notify you and give you the option of canceling or replacing that item.
Pre Orders
When a new item is about to be released, we will begin accepting pre orders, insuring your order will be one of the first shipped. The item will list a release date, and your pre order will ship within a few days of that date. Please note the release date is an approximate date, and can change for a variety of reasons. As with backorders, your credit card will not be charged until the item is shipped. You can cancel your pre order at any time before it is shipped. After it has shipped you must follow the normal return policies.
Payment Information
If ordering offline, we accept the above listed credit cards, as well as money orders, club/league checks and personal checks. If you order with a personal check, your order may be delayed up to 7 days.
For online ordering, we accept Visa, Mastercard, American Express and Discover.
Exchanges/Returns
Videos and DVDs
To return a video or DVD for exchange or refund, merchandise must still be in its original, unopened shrink wrap. Unless defective, videos and DVDs may not be returned after they have been opened. Defective videos, and DVDs can be replaced with the same title only.
Books
Unless defective, books may not be returned. Defective books will be exchanged for the same title only.
Privacy
All personal information submitted with your order is just that... Personal. We only ask for information that is necessary to process and ship your order, or contact you with questions or problems related to your order. You can rest assured that all information submitted to us will not leave our organization.
| General Information |
International orders cannot be placed online. If you wish to order from anywhere other than the United States or Canada, you must contact us directly. Due to the nature of the video business, all international orders are handled on a case by case basis. This is required due to the sometimes complicated issue of video and footage rights, as well as compatibility issues. Not all videos can be shipped to all countries. Also, delivery costs can vary dramatically from country to country, and will be calculated on a case by case basis as well. You can contact us here.
Video Formats/compatibility
All our DVDs and videos are in the NTSC format. That means you must have an NTSC compatible video player in order to view our videos. If you are not sure what format your country uses, consult your DVD or video player's owners manual. The United Stares and Canada use the NTSC format.
